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Brand Return Policies

Learn What Each Brand Offers

Generac strives to ensure your total satisfaction with your new Generac products. When you receive your order, we recommend you keep the box your items were shipped in, as well as any packing material.

How to Return Merchandise

All products must be returned in original or equivalent packaging. Improperly packaged returns will not be accepted.

Federal Law requires that all machines that utilize gasoline, oil, or other flammable liquids must be drained prior to shipment.

Gas caps and oil plugs must be left off for 24 hours prior to shipping. Please note: liability for this violation of the law resides with the sender of the shipment.

Return to address provided in return authorization, using the parcel service required. Units returned without authorization will not be honored.

Please Note: Refunds will not be granted for items that have been modified or damaged by abuse or usage not in accordance with product instructions.

Damaged, Defective or Incorrect Items

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please call 1-800-511-0658 for Return Authorization and we’ll arrange for a replacement. We will cover all reasonable and customary ground shipping fees.

Additional Assistance

Your Owner’s Manual is a great source of information on operation and maintenance, as well as our website: www.generac.com.

Pressure Washers

Contact your local Generac service center for repairs and parts. Our service centers can be found on our website: www.generac.com/SpeedWash

If you have remaining questions about operation, maintenance, or troubleshooting, please send an email to SpeedWash@generac.com, or call (888) GEN-ERAC (888-436-3722), press extension 2071, and one of our product experts will assist you.

We at multi quip have a no return policy.

We offer a 30-day money-back guarantee.
If for any reason you are not satisfied with your gear no hassle returns. This only applies to products purchased directly from Goal Zero. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Please note, a 30-Day money-back guarantee not applicable to open-box products. All sales are final. No returns or exchanges.

For Returns for Yeti Lithium and Yeti X Products:

Warranty issues and returns for Yeti Portable Power Stations containing lithium batteries will be handled through our Customer Solutions Center in Salt Lake City. Please carefully refer to the instructions below for Yeti Lithium and Yeti X products.

Yeti Lithium Return Instructions

For assistance, please contact our Customer Service & Support Team at support@goalzero.com or by phone at 1-888-794-6250

For All Returns excluding Yeti Lithium and Yeti X Products:

Step #1:
Contact our Customer Service and Support Team at:
Telephone: 1-888-794-6250 M-F 8am – 5pm Mountain Time
Email: support@goalzero.com
Please be prepared with proof of purchase.

Step #2:
The Support Team will determine what further action is required they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by support team). You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.

Step #3:
Send the product by mail or courier to:
GOAL ZERO – RETURNS
675 West 14600 South
Bluffdale, Utah USA 84065

Step #4:
We will process your return and issue you a refund in 5-7 business days after receipt of the product.

For questions regarding returns, please contact our Customer Service & Support Team at support@goalzero.com or by phone at 1-888-794-6250

Winco offers a 30 day satisfaction guarantee to all customers. Products must be returned in a new, unused condition, with their original packaging with all tags in place. A product that has been used cannot be returned. Returns are subject to a 15% restocking fee on sales returns or 25% on parts returns. Shipping and handling costs are not refundable (original shipping costs / return costs).

To initiate a return contact The Electrical Advertiser at (800)328-0328 within 30 days of receipt of your product.

All products must have a pre-approval from Winco and a return materials approval number assigned before the return process can begin.

Once you have been assigned an RMA, mark this clearly on the package. We suggest shipping via a pre-paid, insured, traceable transport service to ensure a safe and documented delivery.

Returns ship to:

Winco Inc
225 S Cordova Ave
Le Center, MN 56057

When we receive your return the items will be inspected for use and condition. If the items are unused and in their original condition with all tags in place, your refund will be processed. This process typically takes 2-3 weeks.

Part Fit

Many returns can be avoided by knowing the exact replacement part for your equipment. If you are unsure of what part you need to complete your repair, please reach out to our service experts and we will assist you in finding your part.

Via Email: briggsandstratton@outdoorpowerdirect.com

Return Window

Briggs & Stratton will accept returns on all orders for 30 days after your product has been delivered

For orders beyond 30 days, returns are accepted at the discretion of Briggs & Stratton

If your item arrives damaged from the carrier, please note upon signature and contact Briggs & Stratton within 48 hours of receipt

Procedures

To initiate your return, please contact us at briggsandstratton@outdoorpowerdirect.com with your order number and a brief description of your issue

If your order is eligible to be returned, Briggs & Stratton will provide an RMA number for your return. Briggs & Stratton cannot accept returns that do not have an RMA number, as the RMA number is used to track, inspect, and refund the return

Unopened items will be eligible for a full refund. Opened items are subject to a 20% restocking fee

Return Shipping

Briggs & Stratton will provide a return shipping label upon request so you can ship your order back. The cost of return shipping will be deducted from your return, with the exception of orders that are defective, incorrect, or an error of Briggs & Stratton. Original shipping charges are non-refundable.

There will be rare circumstances where defective items will be required to go through the manufacturer’s warranty process, not Briggs & Stratton. We will communicate this with you and assist you through this process in that event.

Restrictions

Due to federal regulations, Briggs & Stratton cannot accept returns – even within our normal return parameters – in the following circumstances:

  • The product has been filled with fuel, oil, or other fluids
  • The product has been run or mounted

If you have any further questions about the Briggs & Stratton return policy, do not hesitate to call us at (833) 275-6176, or email us at briggsandstratton@outdoorpowerdirect.com. We thank you for your business and look forward to serving all your outdoor power needs.

ITEM MUST BE RETURNED WITHIN 30 DAYS
REFUND WILL BE GIVEN AS merchandise credit

Return Policy Details:

If the items are not as described, we will offer a Merchandise Credit. In most cases, this will be minus shipping fees, although if it was a blatant mistake by us we’ll pick up everything. Bottom line, we want you happy!

We do not offer refunds on any item unless is grossly misrepresented. If a refund is given it will only be for the cost of the item. Shipping and Handling are non-refundable. A 25% restocking fee will be charged for all returns. If there is a problem, we can work together to resolve the problem. We will make every attempt possible to resolve the issue if we made a mistake

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